Have a Plushful Pl​ay!

Frequently Asked Questions

Q. What are your delivery fees?

A. Our party package prices include free delivery, set-up and pick-up within Canberra. Delivery to Queanbeyan, Jerrabomberra and Googong is $30 and Bungendore is $60. We are happy to deliver to other surrounding areas on request for an additional fee. Please contact us to discuss.  

Q. Where do you deliver?

A. We deliver to residential addresses, party venues and parks. We require ground level access and gates should be at least 80 cm wide. If your location does not meet these requirements, please contact us to discuss.

Q. What days do you deliver?

A. We deliver on weekends and public holidays.

Q. Can we pick up the play equipment?

A. We are a delivery service and do not offer pick-up. 

Q. Is the play equipment clean?

A. Being parents ourselves, we place a high importance on cleanliness and hygiene. All our play equipment has been thoroughly cleaned between each hire period using an antibacterial, hospital grade wash. We do ask that our play equipment is returned in the same condition as when hired. Please read our terms and conditions as fees may apply if the play equipment is returned in an unacceptable condition.

Q. What if the play equipment breaks during my hire period?

A. Our play equipment is high quality and durable, so it would be very unusual for our play equipment to break. In the unlikely event that it does, please don’t try and fix the item, just keep the parts together and let us know. We will then assess the damage and its cause. Please read our terms and conditions of hire as you may be required to pay for repairs or replace the entire item if damaged parts cannot be replaced. Please DO NOT let children play with or near damaged equipment.

Q. Are you insured?

A. Yes, we are insured for $10,000,000.00 Public Liability.

Q. What are your payment methods?

A. We accept a non-refundable 50% deposit within seven (7) business days of sending you the invoice and the remaining 50% plus the refundable security bond five (5) days before the event via bank transfer. PlushPlay reserves the right to cancel an order at our discretion if payment is not received by the due date on the invoice. Delivery will not take place unless full payment has been made.

Q. What is your cancellation policy?

A. Cancellations made for any reason after the 50% non-refundable deposit is made will not be refunded or credited.

If you have made a booking for an outdoor set up, you should make every effort to find a suitable indoor arrangement in the case of unsuitable weather. If an indoor option is not available then at the agreement of PlushPlay, we will cancel the booking and hold any funds paid as a credit for any future bookings made within two years of your cancellation date. Cancellations received between 0-7 days after full payment has been made will not be refunded or credited. This does not include the refundable security bond (if paid) which will be released back to you. All cancellations must be made in writing to [email protected]

Cancellation terms apply once booking has been accepted, either verbally or in writing, and take preference over any such terms in client’s standard terms.

Q. Are you able to hire the play equipment for longer than the standard four (4) hour hire period?

A. Yes. If arranged prior to the delivery day, additional hours for our party packages are charged at the following rates per hour:

In the event the client wishes to extend the hire period of our party and custom packages on the day of hire, $100 will be charged per hour it is extended. Please contact us for additional hours on custom packages or for individual items.

Q. Do we need to pay a bond for the play equipment hire?

A. A refundable security bond is required for each hire period. Depending on the party package chosen this could range between $100-$200. Bond for individual items vary. This will be refunded to you once the items are returned to us in the same condition they were hired out (normal wear and tear acceptable) and in a satisfactory state of cleanliness. We require a few days to inspect all equipment.

Q. What age group is the play equipment suitable for?

A. Our play equipment is designed for children from eight (8) months to six (6) years of age. Our party packages have the recommended age groups in the description to help you make an informed decision prior to hire. Our play equipment is not recommended for children over the age of six (6).

Q. Do you have package deals?

A. Yes, we have put together a few discounted packages to suit particular age groups and number of kids. However, please contact us and we will gladly put a customised package together for you to suit your particular needs and or budget.

We also offer do it yourself packages appropriate for children up to 3 years of age. Please contact us for more information.

Q. Is the play equipment suitable for corporate/community hire?

A. Our play equipment is ideal for any event with kids under six (6) years of age including (but not limited to) Corporate events, birthdays, christenings, family fun days, conferences, Christmas parties, fetes/carnivals, childcare facilities, mothers groups, playgroups, RSL clubs, and shops. We offer the perfect solution to kids’ entertainment with a large range of play equipment to suit different tastes and needs. We are also insured.

Q. What are your terms and conditions?

A. Please be advised that once you have paid the 50% non-refundable deposit, you are bound by our terms and conditions.

Please familiarise yourself with our terms and conditions

If have any other questions please do not hesitate to contact us.